Privacy Policy

Introduction

At OurHealthcareConcierge, we are committed to protecting the privacy and confidentiality of our users, patients, clinicians, and partners. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our platform, whether through our AI health concierge services, live clinician consultations, or any affiliated programs.

Information We Collect

• Personal Information: Name, date of birth, contact information, insurance details, and any other information you provide when registering or consulting with us.
• Health Information: Medical history, symptoms, prescriptions, clinician notes, and diagnostic data — all handled in strict compliance with HIPAA.
• Technical Information: IP address, device type, browser, and usage data to improve service performance and security.

How We Use Your Information

• To provide AI-driven preliminary health assessments and connect you with licensed clinicians.
• To process payments, verify insurance coverage, and manage billing.
• To enhance our platform features, improve accuracy, and ensure the highest standard of care.
• To comply with applicable laws, regulations, and contractual obligations under our Business Associate Agreements (BAA).

Information Sharing & Disclosure

We do not sell or rent your personal information. We may share your data only under the following conditions:

• With your consent, to connect you with a live clinician or fill prescriptions.
• With healthcare providers, insurance carriers, or third-party service providers who support our services — all under strict confidentiality agreements.
• As required by law, regulation, or court order.

Data Security

We employ advanced encryption, secure servers, and regular audits to protect your information against unauthorized access, alteration, or loss. Access to protected health information (PHI) is strictly limited to authorized personnel with verified credentials.

Your Rights

You have the right to request access to, correction of, or deletion of your personal and health information in our records, subject to legal and regulatory requirements. You may also request a record of disclosures and restrict certain uses of your PHI.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in laws, technologies, or our practices. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: privacy@OurHealthcareConcierge.com.