We’re a healthcare technology company focused on evidence-based AI triage, benefits navigation,
and instant clinician handoffs that reduce avoidable claims while improving member experience.
Built like a modern software firm — reliable, secure, and obsessively measured.
Who we are
OurHealthcareConcierge operates at the intersection of applied AI, clinical safety, and
benefits optimization. We’re engineers and clinicians working together to convert
complex care decisions into simple, trusted guidance. Think best-in-class product rigor you’d expect
from a top software shop — applied to healthcare.
AI that’s accountable: guideline-aware prompts, red-flag detection, and transparent summaries.
Clinician-ready outputs: structured HPI/ROS, med/allergy lists, and audit trails by default.
Benefits-savvy routing: steer to covered, lower-cost settings without sacrificing safety.
How we build
Our stack is engineered for **reliability** and **traceability**. We design modular services with clear
safety boundaries and explicit observability so issues surface early and are easy to audit.
Architecture: event-driven services, typed contracts, and reproducible environments.
Quality: test-first prompts, clinical playbooks, and red-team scenarios built into CI.
Telemetry: structured logs, encounter traces, and KPI dashboards for continuous improvement.
Interoperability: payer and provider integrations; SSO and broker workflows for scale.
Result: faster iteration without compromising clinical safety or compliance.
Security & Compliance
Trust is non-negotiable. We align to HIPAA requirements and offer a Business Associate Agreement (BAA) for eligible customers.
Security controls span encryption in transit/at rest, principle-of-least-privilege access, secret rotation, incident response,
audit logging, and continuous risk assessment. Where applicable, we support data residency and retention controls.
Data protection: field-level encryption for PHI, tokenization where feasible, key management best practices.
Outcomes over activity: measure what matters — diversion rate, time-to-care, member satisfaction.
Safety by design: red-flag routing and clinician oversight where it adds value.
Operational excellence: automation where possible, human-in-the-loop where it matters.
Transparent communication: explainable AI outputs and plain-language summaries for members.
Partners & customers
We collaborate with employers, brokers, and clinicians who share our commitment to safe access and measurable savings.
Our focus is on enabling each stakeholder to do what they do best — with less friction and better data.
Employers & brokers: lower total cost of care with clear reporting and member-loved experiences.
Clinicians: arrive prepared with AI-generated, clinician-friendly summaries and context.
Members: instant guidance, transparent costs, and fast access to care when needed.
Careers
We hire builders who care about reliability, safety, and real-world impact. If that’s you, we’d love to talk.
Engineers, clinicians, and operations leaders — your work here meaningfully improves how people access care.