From first symptom to resolution—AI intake, benefits guidance, and instant clinician handoff designed to lower avoidable costs and improve member experience.
OurHealthcareConcierge captures a structured history in minutes—without repetitive forms. Members describe what’s going on in natural language; the assistant follows up with targeted questions to ensure clinical completeness.
Outcome: members get answers fast and only escalate when it’s likely to help.
The assistant checks plan details and surfaces the cheapest safe next step before a visit is booked. Members see in-network options, estimated out-of-pocket, and guidance on site-of-care (telehealth, clinic, urgent care).
Outcome: fewer unnecessary ER/urgent care claims and higher member satisfaction.
When escalation is appropriate, members connect to a licensed clinician with a prefilled chart note, consent, and relevant history—so the visit starts at the assessment, not the paperwork.
Outcome: faster resolutions, cleaner documentation, and measurable claim reductions.